Shipping Policy

Last updated: 04/08/26

Thank you for shopping with us. Please read our shipping policy below for information on processing times, delivery estimates, and what to do if there's an issue with your order.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed by a few days. We'll notify you by email if there's a significant delay.

Shipping Times

Because our products are shipped directly from our supplier partners, delivery times vary by destination and item:

Shipping times are estimates and are not guaranteed, as they can be affected by customs processing, weather, and carrier delays outside of our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 48–72 hours for tracking information to update after you receive it.

Customs, Duties, and Taxes

For international orders, your order may be subject to import duties and taxes, which are levied once the package reaches your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

Multiple Items, Multiple Packages

If you order multiple items, they may ship separately from different fulfillment centers and arrive on different days. This is normal — you'll receive tracking information for each package.

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please contact us at [insert support email] with your order number, and we'll look into it for you.

If a package is confirmed lost in transit, we will offer a replacement or refund at our discretion, once the carrier confirms the loss.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [insert support email] — we can only amend the address if the order hasn't yet shipped.

Contact Us

If you have any questions about your shipment, reach out to us at: solvanecontact@gmail.com Response time: within 1-3 business hours

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This shipping policy is a template and should be reviewed to reflect your actual supplier shipping times, your country's consumer protection laws, and any carrier-specific terms before publishing it live on your store.